Logan S.
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Registered since

Apr 20, 2020

The cassing around the wires it falling apart

When i was wearing them with the clip the clip was tearing open the caseing around the wire.


Re: The cassing around the wires it falling apart

Hello Logan, 


I am sorry to hear that you're having this experience with your product. 


Please reach out to your local product support team where an agent can look into this with you further. You can reach out to your local support team via clicking this link and selecting your region, this will redirect you to our website. Please scroll to the bottom of the website and there you will find a 'Contact Us' tab, this will provide you with all the relevant contact information for your country. 


The health of our customers, employees, suppliers and partners is a top priority for Bose. As we work through the impact of the coronavirus disease (COVID-19) you may experience longer waiting times than expected. We sincerely apologize for any inconvenience this may cause. Please check the Bose Support website, where you will find a number of options that may help address your need.


Thank you.

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