Jan 17th - I ordered my QuietComfort Earbuds - Very exciting!!
Jan 18th - I received an email informing me my order was with UPS. The email provided a tracking number. All good so far.... BUT then... the number was not recognised by the UPS tracking portal...
Jan 19th - I tried using the WhatsApp Bose support mechanism, but this seemed very clunky (seems to have now been removed from the website). Automated responses were less than helpful and I interpreted them to imply no further help could be gained from the portal...
Jan 19th - So I called the Bose support number. After a short wait (perfectly acceptable delay) I was able to discuss the tracking number issue. The support team member kindly provided me with a new/working tracking number. 10/10 for the HUMAN Bose support staff!! The new tracking number worked and provided me with a delivery slot on Jan 22nd
Jan 20th - A Bose support staff member replied to my original WhatsApp question.... LOL... A little late so I explained that I had already managed to get a new tracking number
Jan 22nd - I eagerly awaited my delivery. Delivery slot came and went, but no delivery 😭
Jan 23rd - I checked tracking number on UPS site, delivery delayed to Jan 25th. Disappointed, but ok, bad weather and Covid disruptions. At least the product was now in the UK 👍
Jan 25th - I eagerly awaited my delivery. Yes, you've guess it... delivery slot came and went, but no delivery 😡
Jan 26th - I checked the tracking number on the UPS site again. Oh no!! No delivery schedule. Come back again later for delivery details.... What? Ok, stay calm, perhaps there is a delay in updating the system... 🤔
Jan 27th - I checked tracking number on UPS site again. Noooooo!! Still no scheduled delivery. Have they lost my product??? 😱
HELP. Can the BOSE support team help find out what is going on?
Bose product name: QuietComfort Earbuds