Unable to connect ear buds with mobile device after following all suggestions in troubleshooting

[Rseisen126]

Unable to connect ear buds after following all suggestions in troubleshooting section, including clearing devices, using multiple mobile devices etc.

[Jessie_O]

Hi Rseisen126, 

Thank you for your post and welcome to the Bose Community! 

I'm sorry to hear of the issues you seem to be having with your earbuds. I'll be more than happy to assist you!

Can you tell me which earbuds you own?

Have you tried a different mobile device? 

I look forward to hearing from you!

Kindest, 

Jessie O - Community Support

[Bosefan38]

I am having the same problem. They connected well for two years and now no longer register in the App and will not connect with any device. 

[Jessie_O]

Hi there, 

Thank you for reaching out to us and welcome! 

I'm sorry to hear of the issues you are experiencing with your earbuds. I'll be happy to help you! 

Can you tell me which earbuds you have? 

Once I have this information I'll be able to advise further. 

I look forward to hearing from you!