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Jul 12, 2019

Using bose soundsport buttons for spotify

Hi. I bought a pair of bose soundsport yesterday. After using it for a while, i realized that i can't control the music on spotify using the buttons on my earphones. I can only play/pause the music using the middle button and adjust the volume using the +/- buttons.


I have updated my bose firmware to the latest version and updated my spotify app too.


I'm connecting my bose soundsport to my redmi note 7 phone btw.


It's frustrating when i have to take out my phone in order to change the song that's playing. this is an expensive earphone, so it's disappointing to see that it can't do a simple function that other 10 dollar earphones can do.


Re: Using bose soundsport buttons for spotify

Hi Syawal, 


Thanks for posting and making us aware of your issue. I am very sorry to hear that you are having this experience. 


Could you please confirm if you have this issue with other devices as well as if you have a Spotify Premium account? 


I look forward to hearing back from you regarding this and if any other members of the community have had the same experience please do let us know. 


Kind Regards, 

Hector B - Community Support