@Argyxx, I am sorry to hear this, can I please ask which region you are in to see if I can help at all?
Jan 28, 2021
@Argyxx, You can do this by clicking this link here, scrolling to the bottom of the page, and selecting contact us. As you are in the UK you can also reach out via Facebook or Twitter and one of our team can help you there. Or you can book in an exchange on the website by selecting the option under the 'Support Tab'.
I hope this helps.