RealNameTaken
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Sep 10, 2020

Volume Control on new QuietComfort & Sports Earbuds

Neither QuietComfort or Sport Earbuds pages mention volume control as part of the touch control feature - can volume be adjusted directly from the earbud? If not, I won't be buying them.

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Tegan_M
Moderator

Re: Volume Control on new QuietComfort & Sports Earbuds

Author Accepted Answer selected by Wayne_M

Hello everyone,

 

Once again thank you very much for your feedback. 

 

Our 4.2.4 Bose Music app update to allow volume control is now live and you can read more about this HERE. You'll need to first activate the option in the settings menu.

 

Wayne_M_0-1606842145198.png

How to enable volume control:

To activate this new feature, open the Bose Music app and follow these instructions:

  1. Tap on the product tile from your My Products page
  2. Tap the Setting icon in the top right corner
  3. Navigate to the Control section
  4. Toggle Volume ON to enable on-product touch volume control

Wayne_M_1-1606842145206.png

 

We hope you enjoy this feature! Please leave us feedback below!

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188 REPLIES 188
Jessie_O
Moderator

Re: Volume Control on new QuietComfort & Sports Earbuds

Hey there!

 

Thank you so much for your post and for your interest in our new earbuds. 

 

For details about the included features of these earbuds, I would recommend checking out the product page on our website. 

 

If there is anything else I can do for you, please reach out again!

 

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sanchirgarav
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Sep 3, 2020

Re: Volume Control on new QuietComfort & Sports Earbuds

It looks like both earbuds have touch control for everything just like NC700. Swiping up and down on the right earbud changes volume.

 

User1234
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Sep 11, 2020

Re: Volume Control on new QuietComfort & Sports Earbuds

You didn't answer the question.

 

I'll ask another - can you advance to the next song by tapping on the earbud?  Or can you cycle backwards through your music through touch controls?

sacklunch
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Sep 11, 2020

Re: Volume Control on new QuietComfort & Sports Earbuds

Where are you seeing they have touch control like the NC700s? I've been looking at the manuals and can't find that.

Keith_L
Moderator

Re: Volume Control on new QuietComfort & Sports Earbuds

Hi All,

 

Thanks for posting and joining the discussion!

 

The earbuds do both have touch controls similar to the NC700s but there are some differences. Neither QuietComfort Earbuds nor Sport Earbuds offer volume control on the bud.  It’s a feature that we’ve received a lot of interest in, and are exploring, but is still in research. We do not know at this time if it will be integrated, but sincerely appreciate all of your feedback.

 

As for skipping to the next track, there is a "shortcut" button on the left earbud that can be programmed to either skip a track or announce the battery level. More information on this feature can be found HERE.

 

I hope this helps! Let me know if you have any further questions!

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RealNameTaken
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Sep 10, 2020

Re: Volume Control on new QuietComfort & Sports Earbuds

In the words of reality TV, I'm out.

Bose have scored a colossal own goal as far as I'm concerned. Sennheiser, he we come.

Tx91791
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Sep 12, 2020

Re: Volume Control on new QuietComfort & Sports Earbuds

Before I buy these can someone tell me how you control the volume? I didn't even see this information in the manual download.

Tegan_M
Moderator

Re: Volume Control on new QuietComfort & Sports Earbuds

Hi Tx91791,

 

Thanks for reaching out!

 

To control the volume on your QuietComfort Earbuds, this will be from the connected device or via the Bose Music app. 

 

If you have any further questions, do let us know. 

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User1234
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Sep 11, 2020

Re: Volume Control on new QuietComfort & Sports Earbuds

UGH, this is a deal breaker.