Mar 8, 2018
I have the Bose Soundsport wireless headphones and about a month ago, the sound quality dropped dramatically and even at maximum volume, the sound was way too low. My husband has the same product and his headphones sound much better and the maximum volume was far louder than mine. We are both on iPhones. I have installed the upgrade, and rebooted the headphones multiple times. I have tried changing the EQ on the iPhone and nothing helps. Sadly, I no longer have the receipt (Christmas gift). Am I out of luck? If I am walking in traffic I cannot hear enough volume to understand a podcast.
Feb 18, 2019
I had the same problem and went to the solutions of this chat, though the volume was same. After which I fidgeted with the bose app and found the solution here it is.
1) Update your firmware from the BOSE connect app on mobile.
2) Connect your headp
Guys Let me know if this work for you.Cheers.
Hi there nutmegger,
I'm sorry to hear about this audio issue! I'd just like to confirm one detail - if you pair your headphones to your husband's phone, will the decreased audio quality persist?
If the issue is occurring on more than one device than we can assume that it's an issue with the headphones.
I hope that you have a wonderful weekend.
Apr 16, 2018
Not sure if you have fixed it by now but the same thing happened to me just this morning. FOund your post when I tried to find help. I tried to reset the earphones but that did nothing. However, downloaded the Bose App and updated the software and this fixed the problem instantly. Do hope this helps.
May 4, 2018
Thanks for joining the conversation! I'm sorry that you're experiencing this issue.
Can I ask - does this occur on any other devices? For testing purposes would you be able to pair the headphones with another device and try again?
Additionally, I'd like to try a reset of the headphones:
I hope that this helps! Please let me know if you get a chance.
Take care and enjoy your day,
Jul 15, 2018
Stop posting that fix, that is not the fix! (for iphones)
Here is the fix: Make sure your firmware is up to date on the Bose app. Then turn on the headphones and let them sync. Then once they are on, find the manual control on the cord and hold the (+) and (-) buttons AT THE SAME TIME, until you hear something like "Language, English". It will then say to push the middle button between the volume buttons to select english. Do that. Then you will hear it say "Connected, iphone"
Then turn the headphones off, and back on. Let them sync and BOOM! Great volume and quality, baby!
Jul 17, 2018
None of this fixed the low volume issue, which only started happening for me recently. I've had these for a couple years and the sound was always low, but now at <= 60% volume on my iPhone it's almost inaudible while my Bose Quiet Comfort 35's are quite loud (at the same 60% and blow your ears off at 100%). Something is very wrong with the SoundSport's software. I'll also add that not only are they quiet but they are tinny sounding now, which is also new.
I've tried all of the following to no avail:
* Updated Firmware to latest vr. 2.5.3
* Turned it on/off many times.
* Updated iOS to latest version: 11.4.1
* Made iOS forget the device and then find it again.
* Tried @mlars83 idea to hold plus and minus buttons until "Language, English", then turn them on/off.
* Turned on/off all equalizers in the Napster app.
* Turned on/off all equalizers in iOS Music settings.
* Mad sure volume was maxed for this device on phone and on device itself and Bose app on iOS.
Product Details: Bose SoundSport
* Firmware Version: 2.5.3
* Serial Number: 073135Z63157201AE
* Date of Manufacturing: November 10, 2016
I'm extremely frustrated and I'll be sending a letter to Bose indicating such. This really needs to be fxied ASAP especially since this seems to happen to tons of people on this forum and other reviews on the web.
Jul 20, 2018
Jul 20, 2018
Aug 29, 2018
I'm interested to hear from anyone else on this - just purchased these (My partner already has a pair and she's pleased with them), but this volume issue is affecting use with my laptop. Any suggestions...???