jlauth
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Apr 23, 2020

Wired noise-cancelling earbuds don't connect with iPhone 11 for phone calls

My wired noise-cancelling earbuds work fine for calls when connected to my laptop (e.g., for Zoom meetings -- a timely topic).  But they don't connect to my iPhone 11 for phone calls (at least not all the time -- I think they might have worked a few times, but I'm not sure I remember that correctly).  They worked great for my iPhone 6.  Might the problem be the adapter that is needed for the iPhone 11?  Or something in settings that I haven't figure out?   Thanks in advance for any comments.  -- Jim

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jlauth
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Apr 23, 2020

Re: Wired noise-cancelling earbuds don't connect with iPhone 11 for phone calls

More specifically, I should clarify that I can hear the other callers, but the other callers can't hear me.  --- Jim

Jessie_O
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Re: Wired noise-cancelling earbuds don't connect with iPhone 11 for phone calls

Hi Jim, 

 

Thank you for your post and welcome to the Community! 

 

I'm sorry to hear of the issues you are having with your earphones. I'll be happy to help you in any way I can.

 

Can you tell me which headphones you have?

 

I look forward to hearing from you!

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