As this is a peer to peer, support-based community. We are unable to assist with customer service issues. You can reach out via Facebook or Twitter and one of our team may be able to help you there. Or we are always available via our website. If you would like to try troubleshooting, let us know which product you have and what the issue is and we would love to help!
I am sorry that we could not help more.
Feel more. Do more. Be more. New to the community? Check out the Getting Started board. Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply. If you see a post you like, make sure to give it a thumbs up!