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Raja K
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Registered since

Jun 29, 2021

audio issue with QC20 connected with win10 (dell laptop)

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!

 

Bose product name QC 20 NC

 

Country: India

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.):  Dell Latitude 5511 (Laptop)

Detailed description of the issue and steps to reproduce

QC20 is wired and jack-type connectivity to laptops.  Having issues with audio that all my office calls in Teams / WebEx, the other side people can't hear me or my voice is very low as though I am talking from a distance.  Need to shout in the microphone.  Pl note, I am hearing their voice crystal clear.  From Dell support, the latest RealTek audio drivers were installed but the still problem persists.  

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

Office calls in MS Teams and WebEx

When did you start to experience the issue? Did it work correctly previously?

From the first of the using this product (QC20 NC)

Any troubleshooting steps you took

Tried installing RealTek audio drivers from Dell Support

 

1 REPLY 1
Charlotte_G
Moderator

Re: audio issue with QC20 connected with win10 (dell laptop)

Hey @Raja K, thanks for posting!

 

Sorry that you're having some issues with the end user's hearing you clearly via the microphone on your QC20's. 

 

Have you tested the headphones with any other devices and found that the same issue occurs? Even with genera calls? This will help us to identify if the issue is with the microphone or the connection with your laptop. 

 

I look forward to hearing back from you. 

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