petersandi
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Jan 14, 2021

bose quiet comfort right earbud stops working after 5 secs picks up outside noise left plays media.

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Bose product name

 

Country

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

 

3 REPLIES 3
Jessie_O
Moderator

Re: bose quiet comfort right earbud stops working after 5 secs picks up outside noise left plays ...

Hey there @petersandi

 

Thank you for your posy and welcome! 

 

I'm sorry to hear that you are experiencing some issues with your earbuds. Could you give me a detailed description of the issues you are experiencing?

 

I look forward to hearing from you! 

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petersandi
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Jan 14, 2021

Re: bose quiet comfort right earbud stops working after 5 secs picks up outside noise left plays ...

When the earbuds connect both of them connect then after 5 seconds the right earbud drops off the left earbud plays media but not the right i only get the noise around me from the right earbud no sound or audio during calls from the right earbud.

Tegan_M
Moderator

Re: bose quiet comfort right earbud stops working after 5 secs picks up outside noise left plays ...

I am very sorry to hear that you are having this experience.

 

Does this happen every time you connect your headphones to your device? Does it also happen to every device you connect your headphones too? This way we can see if this is an isolated issue.

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