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Jun 15, 2020

bose soundport the buttons not working

the bose sound support buttons are not functional - 

the mike does not work

the volume goes down to zero on its own

the shut down button does not work

 

kindly advice how to address the above problems

 

regards

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Moderator

Re: bose soundport the buttons not working

Hi Mohammed,

 

I'm sorry to hear that - what device are you connecting the speaker to when the volume automatically goes down?

 

I'd recommend performing a reset firstly, as shown HERE, to clear any underlying issues. Also, could you try and connect these headphones to another device to see if you encounter the same volume issue? Let me know how you get on!

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New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started.
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Quiet Contributor
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Jun 15, 2020

Re: bose soundport the buttons not working

the mike is still not working, the other features are working now

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Moderator

Re: bose soundport the buttons not working

Thanks for giving this a go. 

 

So I can provide you with the most accurate information, what SoundSport product do you own? Please use this link to help you in identifying your product model. 

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New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started.