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miguelasinmike
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bose soundsport free connection issues with macbook pro

when the headphones stay connected to my macbook theyre great. occasionally they disconnect and are unable to the bluetooth on my macbook, clear the pairing list on my soundsport free, and then reconnect them like a first time setup and then they work.

 

I wish that the product I spent alot of money on would work as its supposed to.

 

And as a side note, Its crazy that there isnt a bose connect app for mac osx.

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Accepted Solutions
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Re: bose soundsport free connection issues with macbook pro

Bose Best Answer selected by Moderator Vicky_W

Hi Miguelasinmike,

 

Thank you for coming back to me!

 

I'm sorry to hear that the troubleshooting has been unsuccessful for you. 

 

Our development team are aware of the issue and are working on a fix. At the moment there isn't anything addition or an update on this. 

 

If you have any further questions or inquiries, please reach out to us again. 

 

Kindest, 

 

Jessie O 

10 REPLIES 10
Moderator

Re: bose soundsport free connection issues with macbook pro

Hi Miguelasinmike, 

 

Thank you for your post and welcome to the Community!

 

I'm sorry to hear of the issues you are experiencing with your SoundSport Free connection to your MacBook Pro. I can imagine how frustrating that must be and I'll do all I can to assist you! 

 

I have seen similar issues to this pop up in the Community. I have included a LINK HERE to a thread that may be particularly helpful for you. 

 

If you have any questions or require some further assistance, reach out to us again! I'd be happy to help! 

 

Kindest, 

 

Jessie O - Community Support

miguelasinmike
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Re: bose soundsport free connection issues with macbook pro

The linked thread deals primarially with audio quality which has a solution. 

 

The issues about connection aren't resolved and thats the issue I'm having.

Moderator

Re: bose soundsport free connection issues with macbook pro

Hi Miguelasinmike,

 

Thank you for coming back to me!

 

I thought the thread may be helpful to you as some of the users' are experiencing the same issues. 

 

Did you try the troubleshooting suggested in the thread? Did it improve your experience at all?

 

I look forward to hearing from you! 

 

Kindest,

 

Jessie O 

miguelasinmike
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Re: bose soundsport free connection issues with macbook pro

I tried all the solutions in the the thread and nothing helped. My soundsport free still randomly disconnect from my macbook pro and are unable to reconnect without clearing out the pairing list and removing the device from the macbook's connection list and starting from scratch sometimes multiple times per day.

 

I updated my drivers, my computer is running the latest software, my soundsport free has the latest update

 

Is there any other solution is is this just the way it is?

Moderator

Re: bose soundsport free connection issues with macbook pro

Bose Best Answer selected by Moderator Vicky_W

Hi Miguelasinmike,

 

Thank you for coming back to me!

 

I'm sorry to hear that the troubleshooting has been unsuccessful for you. 

 

Our development team are aware of the issue and are working on a fix. At the moment there isn't anything addition or an update on this. 

 

If you have any further questions or inquiries, please reach out to us again. 

 

Kindest, 

 

Jessie O 

miguelasinmike
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Jun 19, 2019

Re: bose soundsport free connection issues with macbook pro

Is there any update as to the fix to this frustrating issue?

 

Also as many others including myself have stated, Its crazy that theres no windows/osx bose connect app. Is that also being worked on?

miguelasinmike
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Re: bose soundsport free connection issues with macbook pro

The suggestions here didnt fix the problem so i reset my bluetooth adapter and cleared pairing list on both the macbook and the soundsport free. Now the headphones wont even connect to the computer at all. I'm so fed up with these headphones. I regret ever buying them

Moderator

Re: bose soundsport free connection issues with macbook pro

Hi Miguelasinmike, 

 

Thanks for posting and updating us on this. I completely understand your frustrations and can only apologise for this. 

 

The development team is working on a fix and at the moment there isn't anything addition or an update on this.

 

I am sorry that I don't have any further information at this moment in time. 

 

Kind Regards, 

Hector B 

medic522
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Dec 2, 2019

Re: bose soundsport free connection issues with macbook pro

Is there any progress on this? I am to the point of returning my headphones and getting wired ones. This is ridiculous.