Thank you for posting and reaching out to the community for support!
I would highly recommend getting in touch with our customer service team via clicking this link, then kindly scroll and select your region, once this is done please scroll to Contact Us. The team will be on hand and ready to help.
Please do keep in mind that due to current world events, you may not get through to the team instantly.
Feel more. Do more. Be more. Come check out my profile here. New to the community? Check out the Getting Started board. Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply. If you see a post you like, make sure to give it a thumbs up!