change volume on bose quiet comfort earbuds

[kosullivan]

Bose product name

quiet comfort earbuds

Country

USA
 

What devices were you using that were affected and what version are they on

iPhone 11
 

Detailed description of the issue and steps to reproduce

I cannot figure out how to change the volume on these new earbuds.  Touch doesn't seem to work and the Bose Music App doesn't help

What environment do you experience the issue in?

everywhere

When did you start to experience the issue? Did it work correctly previously?

New product

Any troubleshooting steps you took

Tried using the Bose Music App.  

[Hector_B]

Hey Kosullivan, 

Thanks for posting and welcome to the Bose Community! Sorry to read that you are having issues with adjusting the volume on your earbuds. 

I'd recommend checking out our in-depth steps on how to enable this feature here. If you are still having this issue or are unable to see this feature, please ensure that your Bose Music app is running the latest software version 4.2.4. 

Let us know how you get on with this!