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Aug 10, 2019

connecting Sound Sport earbuds to Dell Laptop

I need help connecting the Sound Sport earbuds to my labtop

I have gone thru the procedure and it says paired in devises but i can't hear anything thru them - not techno savy so i need this  to be made simple

Anyone i can call at Bose to walk me thru this


Re: connecting Sound Sport earbuds to Dell Laptop

Hello Gadgetman RS,


Thanks for reaching out to us via the Bose Community. Welcome to the site. 


You can find contact details for support here, however, before contacting them I would reach out to Dell to find out if the laptop supports audio streaming via Bluetooth. Some Bluetooth chips do not support it. SoundSport Free requires A2DP profile for audio streaming and the SBC and AAC codecs.


Kind regards, 


Jeff G - Community Support

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