bww
Participant
  • 0
  • 6
  • 0
Registered since

May 28, 2018

constant static and hissing from right ear bud

These have not yet worked for one full day!

 

Bose product name

Quite Comfort Earbuds

Country

Canada

Firmware Version

1.2.7

App Version

4.2.4

What devices were you using that were affected and what version are they on 
Google Pixel 5 - Android 11

Detailed description of the issue and steps to reproduce

Right ear bud hisses light an AM radio that's not tuned to a station

What environment do you experience the issue in? 

all

When did you start to experience the issue? Did it work correctly previously?

Today - less than 24 hours after receiving them 

Any troubleshooting steps you took

Reset earbuds

reset bluetooth on phone

Additional details in screenshot

Screenshot_20210221-152759.png

 

1 REPLY 1
Sam_F
Moderator

Re: constant static and hissing from right ear bud

Hey bww,

 

Thank you for taking the time to post - I'm sorry to see you're encountering static audio, but I'd be happy to advise.

 

I appreciate you taking the time to try troubleshooting so far, such as resetting the earbuds and also the Bluetooth of your mobile device. Does the hissing stay the same or does it get better/worse depending on the type of music you play, or if you re-adjust the bud in your ear?

 

What I'd recommend is to first try the other included ear tips to see if you're encountering feedback from the ANC feature as the buds aren't fitted completely securely. Also, try connecting your earbuds to a different device, to see if the hissing continues with this device.

 

Lastly, if you haven't already, update the product firmware and let me know if you notice any improvement after the troubleshooting!

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!