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Apr 15, 2020

incoming calls don't go to earphones

My soundsport Earphones pair fine with my iPhone and my mac book pro.
However, on my phone, I can only use them for outgoing calls. Every time there's an incoming call, they are shown as connected but effectively I have to disconnect them and connect again for them to work. Every time since got them 2 weeks ago. 
I tried my iPhone 7 and a few days later tried with a new iPhone xr. The sam with both

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Oct 7, 2020

Re: incoming calls don't go to earphones

When I get an incoming call, it does not go to my earphones. I have to have the caller hang up and then I must call them back. Annoying!

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Re: incoming calls don't go to earphones

Hey all, thanks for posting! 

 

Sorry that you're having some problems taking calls through your SoundSport earphones. 

 

Could you both confirm exactly which SoundSport earphones you have? If you're unsure, you can identify them here - Product finder.

 

@Shishkebab Are you accepting the call through the buttons on the headphones or via the phone?

 

@Rance1 Could you let me know which device you have them connected to?

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