saturation of the right bluetooth headset.
the audio signal arrives with a lot of treble and mid without bass producing an annoying saturation, what could it be?
Solved! Solution.
Hello Kristi_C,
Thank you for your post and welcome to the Bose Community.
I'm sorry to hear that you are experiencing this problem with your SoundSport Free wireless headphones. I will certainly support you as far as I can via this platform.
My first recommendation would be to reset your headphones. You can do this by following these steps:
I would also recommend that you clear the pairing list on both of the headphones. To do this, hold the Bluetooth button for approximately 10 seconds until you hear the prompt "Bluetooth device list cleared". Also, remove the headphones from your device's Bluetooth list. Then re-connect them via the Bose Connect app.
Finally, check for, and apply, any available software updates for your headphones. Ts can be done by visiting our firmware update website at www.btu.bose.com.
Should issues still persist, we have regrettably exhausted all possible troubleshooting steps for this issue. I would highly recommend getting in touch with our Customer Service Team via clicking this link. Then kindly scroll and select your region, once this is done please scroll to Contact Us. The team will be on hand and ready to help.
Hello Kristi_C,
Thank you for your post and welcome to the Bose Community.
I'm sorry to hear that you are experiencing this problem with your SoundSport Free wireless headphones. I will certainly support you as far as I can via this platform.
My first recommendation would be to reset your headphones. You can do this by following these steps:
I would also recommend that you clear the pairing list on both of the headphones. To do this, hold the Bluetooth button for approximately 10 seconds until you hear the prompt "Bluetooth device list cleared". Also, remove the headphones from your device's Bluetooth list. Then re-connect them via the Bose Connect app.
Finally, check for, and apply, any available software updates for your headphones. Ts can be done by visiting our firmware update website at www.btu.bose.com.
Should issues still persist, we have regrettably exhausted all possible troubleshooting steps for this issue. I would highly recommend getting in touch with our Customer Service Team via clicking this link. Then kindly scroll and select your region, once this is done please scroll to Contact Us. The team will be on hand and ready to help.
The right earbud is not charging, however, the light in the case is on. I tried several times to update the softeware by plugging it into my computer, but whenever I do that the light for the right bud goes out and the updater says the right earbud is not connected. This has made my earbuds unusable for the moment as the right earbud is still completely dead and I cannot connect to anything, any help is appreciated.
Hi Carbon_1,
Thanks for posting and welcome to the community. I am sorry to hear that you are also having this issue, have you attempted to perform the steps suggested above?
Please update me on the result of this.
Kind regards,
Hector B
Hi Kristi_C,
Thanks for updating us on this. I am sorry to hear that your issues are still persisting.
I would also recommend that you update your headphones to the latest software via the Btu.bose.com updater.
Please update me on the result of this.
Kind Regards,
Hector B
Hi Kristi_C,
Thanks for posting and updating me on this.
As we have attempted all troubleshooting steps for this issue, I would highly recommend getting in touch with our Customer Service Team via clicking this link. Then kindly scroll and select your region, once this is done please scroll to Contact Us. The team will be on hand and ready to help.
Kind Regards,
Hector B
I am having that same issue. I tried the solution and still having issues the left turns on but the right will not.