rubber cover coming off

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Silent Starter

rubber cover coming off

i btought my earphone 14.12.2017 and the rubber cover coming off for both then i go to the one certifed distrbution for bose here in kuwait he said the warrnty is over since 6 days , i need to send mail to bose to find a soulation for this issue ' it only 6 days since warrnty over ", if any body can help 

3 REPLIES
Moderator

Re: rubber cover coming off

Hi ibraheemelshaer,

 

Thanks for reaching out to us on the Community!

 

Sorry to hear about the troubles, but I think the best way to get support for this issue is to contact global_service@bose.com.  They should be able to help regarding this issue.

 

Warm Regards,

Tony A

Quiet Contributor

Re: rubber cover coming off

Hi Tony_A,

 

I also have the same issue. As I was kind of first batch of customer who pre-ordered this model from Bose in Hong Kong, so the warranty are now expired. The local Bose service center don't even willing to repair it at my cost, may I courier it to your Massachusetts headquarter for a repair?

Moderator

Re: rubber cover coming off

Hello jchk,

 

I am sorry to hear that's happened. For a variety of reason, we do not repair headphones. For warranty related service options I would suggest contacting the email address given by Tony_A for resolution. 

 

Best Regards,

 

Greg - Community Support