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Sep 30, 2020

soundsport free earbuds neither wont turn on

i have the soundsport earbuds. They ae charged lights are on both sides.  but when take out

rhey dot turn on  the blue light.  so what do i do????


Re: soundsport free earbuds neither wont turn on

Hey dish9983355,


To confirm, both earbuds will charge fully without an issue, but will not turn on and connect to your device once taken out of the case? If so, what I'd recommend you do first push the latest firmware update to the buds HERE. Afterward, check if the buds are giving you any response.

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