soundsport wireless does not power on

[sportsfrk411]

Glad but unfortunate to see i am not alone. I have the Bose soundsport free wireless headphones and they will not turn on now. I have followed every step I could find through Bose and online forums with no luck. I only used them for about 6 months and took a break. When I charged them again all the lights indicated it was fully charged on the case but the headphones will not power on or show any indication they have any battery. Unfortunately, I am outside of the warranty now but this was a terrible experience with Bose (which I love all other products!) and I plan to shop elsewhere moving forward for running headphones. 

[RonPincu]

I have the sames issue with my SoundSport wiresless 

The light of the charging is green light the earphone will not powered  on 

 I have purchased them on April this year and after one month of used they stop working. I didnt have the time to go to your local distributer until I did yesterday. They said that they cannot resoved the problem although they can see according to my serial number I belive  when I purchase it ( I have regestered immidiatly after I purchase it)  They refused to replace it without see the reciept which unfotunataly I lost.

and I cant do anything about it beside fustration. any help? 

[Hector_B]

Hi RonPincu,

Thanks for posting and welcome to the Bose Community. I am sorry to hear that you are having this issue and would love to assist you further with this. 

Can you please confirm if you have attempted any of the steps that have been listed above in this thread? If so which? 

I look forward to hearing back from you regarding this. 

Kind Regards, 

Hector B 

[RonPincu]

Yes, I did all the requested step to resolve this problem but nothing help

Reagrds Ron

[Hector_B · Accepted solution]

Hi RonPincu,

Thanks for posting and updating me on this.

As you have attempted all the steps that we would recommend for an issue like this, I would highly recommend getting in touch with our Customer Service Team via clicking this link. Then kindly scroll and select your region, once this is done please scroll to Contact Us. The team will be on hand and ready to help rather than reaching out to the dealer. 

I am sorry that we weren't able to resolve your issue via the community. 

Kind Regards, 

Hector B

[TomCD_95]

I got these as a Christmas gift and  today while I was at the gym mid-workout the music suddenly stopped. I tried charging them and the LED indicator doesn't even light up.

I have owned two pairs of the old bose sounsport(The wired ones with a 3.5 mm jack) and never had a problem with those, is honestly baffling that you call these newer headphones sweat resistant.

I just want to know if I can get them fixed because they were bought them in the US and I am currently living in Mexico.

[Drmalikmujeeb]

Same problem here. My headphones are a year or so but working like trash. I regret buying them.

[Matt_Griswold]

I have a pair of Bose Soundsport Wireless headphones that won't turn on after I went on a run with them outside in the rain. All of the ads on this site state that the headphones are weather resistant and how you can use them in the rain. I think it's absurd that they won't turn on and that in order to get them replaced, I have to pay to have them shipped and then purchase a new pair of headphones. It's ridiculous and this site is impossible to navigate. 

Sincerely,

Frustrated Customer

[scottsheez]

Hi All,

For some reason when trying to charge my headphones the red light comes on first blinking and the and it goes fixed when they are plugged to the USB.

However, the charging light goes off completely every time after around 40 seconds. As they can't charge the headphones cannot be turned on. 

Can you please assist? 

Thanks, Scott 

[ancantu]

My headphone literally stopped while i was running.  I do sweat a lot but never had a problem before.  They are not turning on.  What should i do