Dec 1, 2017
Hello, my soundsport wireless headphones will not power on. Yesterday I updated the firmware to the latest version. I left them to charge overnight, plugged into a wall outlet via USB cable. The LED was green this morning while still plugged into the outlet, but once I removed them from the USB cable and pressed the power button, no LED at all was illuminated.
Also, I am unsure where on the headphones the serial number is located. I no longer have the original packaging.
Looking forward to hearing from you, as I did enjoy using these headphones, and Bose usually is a reliable brand. Thank you.
Thanks for posting and updating me on this.
As you have attempted all the steps that we would recommend for an issue like this, I would highly recommend getting in touch with our Customer Service Team via clicking this link. Then kindly scroll and select your region, once this is done please scroll to Contact Us. The team will be on hand and ready to help rather than reaching out to the dealer.
I am sorry that we weren't able to resolve your issue via the community.
I just went to turn on my soundsport headphones for my bike ride home from the office and, to my dismay, they refuse to power on - despite being at a 90% charge when I turned them off this morning.
They've had a few glitches lately that I didn't take too much notice of - namely, turning off mid-bike ride and not turning on again for several minutes. Hoping for an easy solution.
Thanks for the post. First lets reboot the headset,
1.Turn the headset off and wait for 30 seconds.
2.Plug the headset into a USB power supply via USB cord and wait 5 seconds. (Power supply needs to be plugged into the wall with power on).
3.Unplug USB cord from headset and wait 1 minute.
4.Turn on the headset and test if the headset works properly
Let us know if that helps.
Thanks for trying that. Sorry it didn't help. We would suggest contacting your local Bose support by going HERE. Click on your country, scroll down to "Contact Us"
Let us know how it worked out
Mar 31, 2017
I face the same issue. The soundsport worked fine for sometime a few months flawlessly. There were a few connection problems, or connection dropping here and there once in a while but it was all good. After few months, it just won't start up now. Whenever I put it on charge it will always show me the green light, but never turn on. I had also updated it regularly but past 2 months, its just eating dust at my desk because it won't turn on.
Definitely the worst Bose product I have ever owned.
This doesn't ends here. Before 2 months when it was at least letting me play some music, after charging it fully, it would play great music and then when i turn it off , it won't start again. Buggiest product ever. I own have owned 5 bose earphones and still own 2 more, but this is the worst.
I contacted the support team, and they asked me to update the firmware, it resolved the issue for sometime, and after that it was back to square one.
I bought the soundsport in July 2016, it worked fine till about November 2016, and ever since it's been nothing but a rubbish for me.
Can anyone help? Or do i just get these changed, if i'm eligible for a change.
Apr 7, 2017
This just happened to me. I Charge them, green light is on - then I cannot turn them on.
I got "lucky" one time - I unplugged them and they immediately started connecting. This is something that has been happening for a LONG TIME now - I charge them then throw them in my bag - but strangely - they were still ON! Even though I turned them OFF before charging them.
Anyway - when this luckily happened today - they were charging and when I unplugged them they connected - they had about 30% charge. Strange, because the light is green. Thinking everything was OK I listened for about an hour then had to run to a meeting - so I connected them to the USB charger again (have tried PC and WALL) and now - the light is green - but disconnecting does not solve the problem, and mashing the button does not solve the problem.
What is to be done? Get an exchange?
Sorry to hear that. Based on what you are describing, we would recommend contacting your local Bose support by going HERE. Click on your country, scroll down to "Contact Us"
Jul 6, 2017