I just got my wireless SoundSport Free headphones, one month ago actually, I noticed that having the full charge on the headphones the box drain battery even if the headphones are not used after few days. I´d expect to retain the battery if not use. Why is this happening?
Mar 7, 2019
Sorry, I'm not clear on the issue you are having. Are you saying when you turn off the fully charged buds and put them in the case for storage the headphone batteries are losing their charge? Or are you saying the battery within the storage box is draining even if the buds are fully charged?
Yes. I'm saying that battery within the storage box is draining even that the earphones are fully charged. I'd expect to not consume the battery of the storage box.
Mar 26, 2019
Thanks for posting and welcome to the community, I am sorry to hear that you are having issues with your SoundSport Free headphones. I would be more than happy to help you with this today, I would recommend that you try a product reset and that you push a manual update to the headphones even if your product is up to date.
To reboot your headset:
To install a Bose system update, follow these steps(Note: A USB-A to USB-micro B cable is required for this update):
I hope this helps, let me know how you get on!
Zoe C - Community Support
Just to make sure, I´m talking when the earphones are inside the box and both of them are fully charged (earphones and box). Why the battery is loosing power? @Zoe_C
Thanks for posting and updating us on this.
Have you attempted the steps that have been suggested by @Zoe_C?
Apr 2, 2020
hi, I have been facing the same issue. I put my fully charged headphones into the fully charged case and then if I take them out after a few days... they are both drained out.
i tried doing the steps suggested above but to no avail.
If you have tried all the troubleshooting in the thread already, and are still having the same issue, I would recommend getting in touch with your local support team, as they will be able to help you resolve this issue.
You can find the contact information at this link, by selecting your country/region and then the 'Contact Us' option at the bottom of the page.
Let us know how it goes!
Apr 14, 2020
Hello, I bought these for my wife last year and this is also a major issue we’re having. It’s like they never turn off and completely drains the battery over a week or so. I’ve looked at these forums and tried all recommended suggestions but nothing f has worked. This is very frustrating when my wife goes to use them after sitting in her purse for a few days (fully charged and yet to be used) and not having a charge whatsoever. There has got to be more th an just the two of us that are having this issue!?
May 15, 2020
I have had the same problem for 12 months. even the replacement is the same. no reason from bose they do not care. other rechargeable items sit for months with negligible power loss. I have other bluetooth accessories that also do not lose power. I know people with $40 sets that work and do not lose the charge. bose just ignores this problem