ST - Hearphones
Community Manager - Retired
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Registered since

Dec 23, 2016

Concern about Moderation

Hi @ak,


@AK wrote:

Hey Community Manager,


Instead of reposting the community guidelines while allowing toxic "strident supporters" to write whatever they want, how about you actually do your job and remove the posts? ... full post



Thanks expressing your concern and for the suggestion. We quote the Bose Community Guidelines and Bose Support Communities Terms of Use Agreement because these rules apply to all of us as members of the community including the moderators. 


From the  Bose Community Guidelines

If you recognize any violation of these guidelines, please notify us within the community by choosing "Report Inappropriate Content" from the message's Options menu and let us know why you feel the content is inappropriate. 


From the Bose Support Communities Terms of Use Agreement

Bose does not prescreen information submitted by users of the Site ("Submissions"). Bose retains the right, but not the responsibility, to edit or remove any Submission, including those deemed by Bose to violate the Agreement. Bose will make good faith efforts to investigate allegations that Submissions violate the Agreement but (a) makes no warranty to you that it will edit, remove, or continue to permit the display of any specific Submission, whether or not subject to such allegations, and (b) will have no liability whatsoever for editing, removing, or continuing to permit the display of any Submission whatsoever.


From the Bose Community Guidelines

We want this to be the best community it can possibly be - so let us know what you think, or how we can help improve your experience on the Bose Community by visiting our forum feedback and requests forum.


From me

We may not always agree and if you have questions about the way we're doing things please contact us at


Thank you,