The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.

Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.

Thank you to all who have contributed and benefited from interacting in our Community. We look forward to continuing to serve you online.

Bose Customer Service Team
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Lead Community Manager


Dylan crop.png

Username: Dylan_R

Role: Global Product and Technical Escalations Support

How long have you been with Bose?: Since Oct 2017

Favorite part of working at Bose: Utilizing my music tech experience and know-how to assist customers with setting up pro audio equipment for home recording and use in live environments

Favorite Bose product: SoundLink Mini II – incredible for its size! New L1 Pro systems don’t look too shabby either…


Favorite music genres: Loads! 60’s pop, psychedelic, experimental electronic, alternative rock, plunderphonics…

Favorite artist or band: The Flaming Lips

Favorite movie: Synecdoche, New York

Favorite TV show: Twin Peaks

Favorite book: The Curious Incident of the Dog in the Night Time

Favorite food: Licorice Allsorts

Favorite place to vacation: Greek islands

Hobbies: Writing and recording my own music, playing drums in a live band, searching for new stuff to listen to, finding weird movies, following the football (or “soccer”)

Dream job as a child: Anything in music!

If you could have one superpower, what would it be?: Controlling time

Do you have any pets?: Yep - Willow the cat & Yoshi the tortoise

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
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