New Lead Community Manager Introduction

Lead Community Manager
Lead Community Manager

Hey everyone!

 

Just wanted to take a moment to introduce myself. My name is Wayne and I’m the new Bose Lead Community Manager. I’m very excited to join this awesome community and I look forward to getting to know all of you more!

 

A little bit about myself. I was born and raised in Massachusetts and attended the University of Massachusetts Amherst where I graduated with a B.A. in English. I’m an avid gamer, passionate reader and writer, loving husband, and an even more loving father. My taste in music is best described as “adventurous”, and yes, my preferred brand of anything audio equipment is Bose.

  

My goal is to make sure that our community is one where conversation is encouraged and helping one another is celebrated. You’ll continue to see our wonderful Community Managers and Moderators around the board as they support the community and help answer questions. We want to foster positive communication and make our community a place where everyone can feel welcome and find the answers they are looking for. To that end, make sure to check out our updated Community Guidelines.

 

I want to know what matters most to you, so please let me know in our Forum Feedback & Requests board. What content would you like to see in our community? How can I help make your experience better? What can I do to make sure the Bose Community is a place you look forward to coming every day?     

 

I’m excited to get started and do this together!

 

Thanks!

-Wayne

7 Comments
Marty K.
Wistful Whiz

Hi Wayne - Congratulations on your new role.

 


I want to know what matters most to you, so please let me know in our Forum Feedback & Requests board. What content would you like to see in our community? How can I help make your experience better? What can I do to make sure the Bose Community is a place you look forward to coming every day?     

 

The answer to these questions would be for Bose to provide the community with more frequent and comprehensive updates - what's being worked on, when can we expect it, etc.  Not just the generic, and meaningless "when we have more information to share with the community, we will" response.  And also for customer feedback and feature requests to a) receive some sort of response beyond "we'll be sure to pass your suggestion along to the development team!" which has pretty much been Bose-speak for "we're going to completely ignore this", and b) for at least some of the suggestions to actually be acted upon.  Otherwise, these forums are pretty much just customers asking the same questions over and over again about the same issues that never get fixed, and requesting the same basic, missing features over and over again that never seem to get added and about which Bose maintains radio silence. 

Bach-Holst
Friendly Fanatic

Get some valid information regarding AirPlay2 for soundtouch, we have been promised this for 2 Years. And still no information. You are losing customers by the day because of you lack of information. In my opinion, it's because you will not admit that you failed, and cannot deliver. So the rest of US could switch from BOSE to another brand. 

Robanderson 249
Animated Arbiter

It may be too late, the damage has been done some time ago. Many very valued hardcore Bose fans have lost patience and spread the word about how bad BOSE really are and that they don’t value customers. Burying your head in the sand hoping people will stop answering questions doesn’t solve things, you have to face it head on. If you read all the Airplay 2 feeds you will see thousands of disgruntled customers that want answers. If it can’t be done then tell us it can’t be done then come back and ask how you can make it better eg. iTunes through the app. People have invested lots into the SoundTouch system (lots recently, and they’re still for sale) and to just ignore them is just damaging your brand massively.  The other 2 customers that have fed back are right also although I don’t think many will post as they just don’t trust Bose. Well, welcome anyway.  I hope you can make a difference.

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Kathy-A-Mac
Audible Advocate
I can only echo the sentiments above. I'm actively investigating alternatives now, although I like the sound quality of my Soundtouch 20 it is just becoming too hard to use with so many Wifi issues, poor airplay performance with sound dropouts, getting the clock time from the router (of all things), no Airplay2, and more.
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mcgrathj
Audible Advocate

Hi Wayne - congrats on the new job. I see my fellow Bose'ians have commented already about the much needed AIRPLAY2 for our SoundTouch speakers - can you please proved feedback. It has been many months now with no repossess from Bose and Oct 2019 is basically over. Leaving 2 months from earlier empty promises for this upgrade. Thank you.

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Lead Community Manager
Lead Community Manager

I appreciate the kind words and the feedback everyone has posted so far! I definitely hear you all when you say you want increased updates with more detailed and concrete information, and will do my best to provide as many details as I can when I have them. You can track my profile to see my recent activities, and obviously major announcements will be put on the Home page.

 

As far as feature requests, I think in many ways this is very similar to the above communication point. We do pass this information along though and it is worked on so please keep them coming! Since I've started here we've already implemented a change to the NC700 auto-off functionality purely based on your feedback, and that's just a recent one off the top of my head. 

 

I also do truly want more feedback on how we can improve the community experience for you, so please post in our Forum Feedback & Requests with your ideas! I am working on a few improvements already, but would love to hear from you on what you want.

 

Thanks! 

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MrLogical
Audible Advocate

Wayne_M, 

 

Thanks for the introduction.  Good to see that I have someone to reach out to if I have product questions or a point person to get to the right place. 

 

MrLogical 

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