Dec 15, 2016
Thanks for the post. You can disable the voice prompts:
Same procedure for both speakers.
Let us know if that helped
Yup, got that figured out. Now, new problem, or at least current, is it will double beep numberous times through the night while on charging dock...just seems random...beep beep, every few hours.
I use it as an alarm clock in the morning, basically phone alarm playing through it and this will wake me up at least 2-3 times a night. Phone isn't doing it, no notifications or anything from phone. Seems to be speaker doing it on its own.
Thanks for the great question! The noise you are describing sounds like its related to power. When properly connected to an AC outlet the system will emit “beep-boop” tones confirming that it is receiving power. If the wall outlet is recessed by a decorative wall plate the power supply it may not fully connect. Also, if the outlet is controlled by a wall switch, make sure the switch is in the On position. If you could try another outlet for troubleshooting that would be a way to tell.
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Thanks for responding. You mention the issue happens when plugged into the dock, could we ask does it happen if you bypass the cradle and plug power directly into the speaker?
We would recommend contacting your local Bose support HERE. Click on your country, scroll down to "Contact Us". They would be able to assist you in getting a replacement dock or service on your speaker if needed.
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