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Mar 31, 2019

Bosé Soundlink Mini connects but doesn’t play

I have a Bose Soundlink Mini and it connects perfectly. However I cannot get any sound from it. My smartphone shows it as connected and playing. The volume control works (back to my phone) but there is not a peep out of the speaker.... any help/thoughts welcome pls!!

Re: Bosé Soundlink Mini connects but doesn’t play

Hi Thebeastgoeson, 


Thanks for your post and welcome to the community. I am very sorry to hear that you are having issues with your Soundlink Mini, however I would love to help. 


I have a few questions to ask before we begin troubleshooting so I can understand your issue a little better, could you please tell me: 


  • How are you connecting to the speaker? 
  • Have you tried using other streaming services? 
  • Have you attempted connecting another device to the speaker? 
  • What LED's are you getting on top of the device? 

I look forward to hearing back from you. 


Kind Regards, 

Hector B - Community Support