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gabedebem
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Apr 4, 2019

Bose Sound Link II Doesn't charge

Hello...

 

My Bose Soundlink II is not charging since last week. 

I have already tried to reset by pressing de mute button for 10 seconds and three wite icons (aux, bluethoo and mute mode) flashes on white colour, makes a sound, but then, the batery red color keeps flashing when the ac power is connected.

I have already tried to update the sfotware but I didn't found for this version of speakers.

I whould like to know if there is something I can do to solve this problem.

Thank you a lot.

 

 

2 REPLIES 2
Moderator

Re: Bose Sound Link II Doesn't charge

Hi Gabedebem, 

 

Thanks for your post and welcome to the community! I am very sorry to hear that you are having issues with your SoundLink II, thank you for attempting some troubleshooting steps already. 

 

I would highly recommend getting in touch with our Customer Service Team via clicking this link. Then kindly scroll and select your region, once this is done please scroll to Contact Us. The team will be on hand and ready to help.

 

Kind Regards, 

Hector B - Community Support

gabedebem
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Apr 4, 2019

Re: Bose Sound Link II Doesn't charge

Hello...

 

I have receive an e-mail with some instructions 3 days ago from Technical_Support_LATAM that I have just aswered... I'm waiting for other information to fix the problem.