Bose Soundlink Mini Will Not Turn Off

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Silent Starter

Bose Soundlink Mini Will Not Turn Off

I've had my Soundlink Mini for about 4 years, and just recently saw that it doesn't turn off. The only way I get it to turn off is by letting the battery drain. Turning it on isn't a problem though

3 REPLIES 3
Moderator

Re: Bose Soundlink Mini Will Not Turn Off

Hi Gabydlc, 

 

Thanks for reaching out and welcome to the Bose Community!

 

I am so sorry to hear you are having issues with your SoundLink Mini. 

 

Please, could you try to reset the product for me? To do this, on the top of the speaker, press and hold the Mute button for 10 seconds. The products lights will flash while resetting and then turn off.

 

I look forward to hearing how you get on! 

 

Kind Regards, 

Vicky W - Community Support 

Silent Starter

Re: Bose Soundlink Mini Will Not Turn Off

Now it doesn’t turn on or off. The green battery light will turn on, but nothing else
Moderator

Re: Bose Soundlink Mini Will Not Turn Off

Hi Gabydlc. 

 

Thanks for posting and updating us on this. 

 

 I would highly recommend getting in touch with our Customer Service Team via clicking this link. Then kindly scroll and select your region, once this is done please scroll to Contact Us. The team will be on hand and ready to help.

 

Kind Regards,

Hector B