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Registered since

Feb 28, 2019

Cannot connect or update firmware on Revolve+

About 2 weeks ago I started having intermittant connection issues from all devices to our Revolve+.  Finally today it would seemingly connect to some (iphones and windows PC) but would not play at all.  Finally went here, Bose site, and found firmware needs updated (had to b/c could not connect to Bose+ app).  Now, during firmware update (tried 4 times)... with the speaker connected via micro USB... it simply disconnects and the firmware update fails.  

I'm completely stuck here.  Will not play.  Will not stay connected and update.  

What do I do?