The phone disconnects but shows it is still playing and connected to the Bose speaker.
I have tried to clear the pairong list by holding down the Bluetooth button for 10 seconds and even longer but I never get the beep sound I should hear. Please advise.
Welcome to the community, SpaldyT,
We're sorry to hear you're experiencing difficulty with your SoundLink Mini, and we'll be glad to help. Thank you for clearing your pairing list. Just to confirm, could we please ask if your Mini has 5 buttons on top, or 6? This will help us assist you in the best possible detail.
For troubleshooting purposes, could you also test out your Mini with another mobile device to see if there is an improvement in the connection?
Jesse - Community Support
@SpaldyT you're welcome! We appreciate you trying that out. The next step we'd recommend is a power reset of your Mini. Please test out this reset below:
I've tried and the same thing still happens. The phone pairs, the song starts but cuts out after 1 minute ish. On the phone it is showing as playing and the it still shows as connected to the speaker but no sound. I've tried to pair the phone again and it won't let me.
@SpaldyT Thank you for following up. There are a few more troubleshooting steps we can try.
Let's make sure your firmware is up to date by going here: btu.bose.com. Please connect your speaker to a computer via USB.
Let's also try rebooting the system processor by following the steps below:
Please check back with us when you can!
The soundlink mini is not given as an option for the download, only the soundlink mini II. Also I do not have the button with the 3 circles.
@SpaldyT Thank you for following up with us. We apologize that we missed that and thank you for confirming that you have the SoundLink Mini I.
It sounds like you have done some great troubleshooting steps already. At this point, we recommend contacting your local Bose Support. Contact information can be found here. You'll want to select your location, scroll down and click Contact Us.
Thank you again, and please let us know how it works out.