Aug 4, 2017
I've got 2 issues with my Revolve + :
- For any reason, the Revolve + doesn't connect to my devices automatically anymore, as it was the case when I bought it. From this time, when I connect my phone manually for example, the revolve + says "connected to Peter's phone" which is my friend's phone and not mine !!! and that's the case for any device I connect to it !
I've tried to cancel the paired devices, or to re-initialize the Revolve, with no success...
- and impossible to update the Revolve with the last firmware, it stays blocked at 8% with this error message: "Connection with your Bose® product was unexpectedly lost. Please try rebooting your product and performing the update again."
Please could you help ?
Thanks for your inquiry. I'm sorry to hear about the issue you are experiencing. Since you are experiencing Bluetooth connection issues, and an issue updating your firmware, I'd recommend a factory default reset. This reset will clear the paired Bluetooth device memory from the speaker, and return it to its original factory settings.
You should now be connected to your device. Next, let's check your speaker's firmware version to see if it is up to date. You will need to download the free Bose Connect App to view this.
I hope this helps! Let us know if experience any further issues.
Sep 20, 2017
Thanks for trying all of the troubleshooting steps above - that's great. Because the reset did not help the issues that you're experiencing I'd definitely recommend reaching out to customer support here - select your country and scroll down to where you see "contact us". When you speak with support you'll be able to get more information about what your available options are.
Thanks for joining the conversation! I have seen some issues with iOS 11 and 11.0.1 on my iPhone 7 with managing Bluetooth connections. A couple things that have helped my devices behave as intended are clearing the Bluetooth pairing list and reconnecting and rebooting my phone.
I'd suggest beginning by clearing the pairing list on the Revolve+ by pressing and holding the Bluetooth button for 10 seconds and you will hear a voice prompt or tone to indicate that the list has been cleared. At this point, you can "forget" the speaker on your phone and repair the devices.
Let me know if this helps?