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jgullickson
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Feb 19, 2017

SoundLink Color II Near Fire while Charging

Just over one year old, my daughter's SoundLink Color II nearly caught fire while charging in her dorm room.  Fortunately she was there at the time and unplugged it as it began melting.  Have photos of the input and the cable, but can't seem to attach them here.

Anyone else have this happen?  Is this going to be covered under warranty?  Any help would be appreciated.

 

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Dec 15, 2016

Re: SoundLink Color II Near Fire while Charging

Hi jgullickson,

 

We have sent you a DM to further assist you.

 

Mohsin

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EddieMoney510
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Apr 22, 2017

Re: SoundLink Color II Near Fire while Charging

Same thing just happened to me last night as u almost burned myself trying to remove the cable! Just bought the soundlink color from Costco this week and it already about caught fire. Had I not caught it it would've burned down my car! Did you have any luck replacing it?
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Dec 15, 2016

Re: SoundLink Color II Near Fire while Charging

@EddieMoney510 and @jgullickson

 

So sorry that this happened. We would recommend contacting your local Bose Support HERE. Click on your country, scroll down to "Contact Us"

 

Let us know how it works out

 

Tony