Jul 17, 2017
FYI - this issue still has not been updated or corrected on their website.
I have an original Soundlink Mini - and went through the same process other owners have had (the BOSE website DIRECTED me to the application download page by my serial # - and did not redirect to a "firmware updates are not available for your model" page - which it should.
My speaker has been "initializing" since Thursday, and I've sent two unanswered e-mails to Bose's support since then.
I'll try some of the steps I've seen in the conversation above, but am very disappointed that a company with as much clout and capability to produce great products has such a poor response to an issue that has clearly been pointed out.
I should not have to google for an answer to something that should be this simple.
Thanks for the post. At this time it looks like the best thing would be for you to contact your local Bose support here. Click on your country, scroll down to " Contact Us"
Please come back and update us. we are here to help.
Oct 31, 2017
I need help with stopping the speaker from turning off by itself with a full charge and plugged into an outlet it turns on in 5, 10, 15 minutes or 3 minutes there's no limit to win it would turn off. The speaker needs some kind of update to correct this problem there too many people with the same problem.
Hi J L,
Thanks for reaching out! To clarify, the original SoundLink Mini no longer has updates.
I have one troubleshooting tip for you, I 'd recommend completing a product reset. To reset the speaker press and hold the mute button for 10 seconds and the LED's should briefly flash.
If the reset does not help your issue then I would suggest reaching out to customer support here. Just select your country and scroll down to where you see "contact us".
I hope this helps and please feel free to come back and update me if you can,