Hi KateCecelia,
Thank you for posting and welcome!
I'm sorry to hear this is happening, but I'd like to help.
Lets try the following steps to see if it resolves the issue:
Let me know if this helps.
Warm Regards,
Joel - Community Support
For anyone who stubles across this in future, Bose have released a Firmware update for this.
Grab the updater here:
https://btu.bose.com/?p=-1#section=connect
Thanks Bose, much appreciated 🙂 support is a big part of why I pay premium prices.