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Mba
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Nov 28, 2019

Soundlink Mini worked yesterday, today will not turn on

Soundlink Mini ii will not turn on.  It worked yesterday, is fully charged.

13 REPLIES 13
Charlotte_G
Moderator

Re: Soundlink Mini worked yesterday, today will not turn on

Hello Mba,

 

Thank you for your post and welcome to the Bose Community. 

 

I'm sorry that you're having problems with your SoundLink Mini II powering on.

 

Does it still power on when attached to power or not at all?

Do you see any LEDs at all?

 

Warm regards,

Charlotte G - Community Support

 

Mba
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Nov 28, 2019

Re: Soundlink Mini worked yesterday, today will not turn on

Is there an operating manual???  I'm old; speaker arrived with 2 tiny booklets, no help there.  Thanks.

Tegan_M
Moderator

Re: Soundlink Mini worked yesterday, today will not turn on

Hello Mba, 

 

Thanks for getting back to us. 

 

You can find the manual for the SoundLink Mini in this link. 

 

Can you please answer the previous questions which @Charlotte_G has asked? This would be very beneficial so we can assist you with this power issue. 

 

  • Does your speaker still power on when attached to power or not at all?
  • Do you see any LED's?

 

Do let us know, we would love to get this resolved for you. 

 

Kind regards,

Tegan M 

Mba
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Re: Soundlink Mini worked yesterday, today will not turn on

Thank you for the link to the manual.

I did answer the questions; but here:

  • Does your speaker still power on when attached to power or not at all?
  • It powers on when on the charger; not when separated from charger.
  • Do you see any LED's?
  • The green power on light comes on when it is on the charger.

Thank you.

Mba
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Nov 28, 2019

Re: Soundlink Mini worked yesterday, today will not turn on

The Manual link you sent is for a speaker with 6-7? buttons on top, including mute.  Mine has only 5 buttons, no mute - a Soundlink mini ii speaker.

 

Can you please send a link to the manual for my speaker?  And please help me get the pairing button - far right- to activate?

Thanks.

Tegan_M
Moderator

Re: Soundlink Mini worked yesterday, today will not turn on

Hi Mba, 

 

My apologies, it would appear I have sent you the manual to the first series of the SoundLink Mini! You can find the manual to the SoundLink Mini II here. 

 

Can you please put your speaker into Ship Mode. You can do this via the following instruction;

 

  • Connect the speaker to a power outlet
  • Press and hold the Multi-function button for 10 seconds
  • While continuing to hold the Multi-function button, unplug the speaker from power
  • Release the Multi-function button.

Following this, please charge your speaker for 1 hour. After charging, wake the product from Ship mode, to do this, connect it to an AC (mains) outlet.

 

Please let us know how you get on. 

 

Kind regards,

Tegan M 

 

 

Mba
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Nov 28, 2019

Re: Soundlink Mini worked yesterday, today will not turn on

I've done the re-charge per directions above; still the green power-on lite is on, but NO BLUE LIGHT for BT on the right.  My iPhone cannot pair with the speaker.   I've gotten the packaging material out of the re-cycling - am I ready to return the product?   Or do I go to service and repairs?   OR???

Thank you.

Charlotte_G
Moderator

Re: Soundlink Mini worked yesterday, today will not turn on

Hello Mba,

 

Do you have an AUX connected at all as this would disable the Bluetooth connection?

 

Also, does the speaker now stay on without being connected to the charger?

 

Warm regards,

Charlotte G 

 

Mba
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Nov 28, 2019

Re: Soundlink Mini worked yesterday, today will not turn on

No aux connected;  power lite turns off when disconnected to charger or outlet.

 

Thanks.