Thanks for getting back to me.
Would you please be able to visit the Bose Updater on your computer and install any available firmware updates?
Let me know the outcome of this.
Thanks for getting back to us.
I am so sorry you are having this issue and that the troubleshooting has not worked. As you have tried all troubleshooting steps, the best option here would be to reach out to your local customer support center and explore the service options for your speaker. You can do this by clicking this link here, selecting your region, scrolling to the bottom of the page, and selecting contact us. If you are in the US or UK you can also reach out via Facebook or Twitter and one of our team can help you there.
I am sorry that we cannot help more via this platform.
Well, I finally called and spoke with a human being, and the speaker worked - for a few hours. Now I can't get the green power lite to stay on when I take it off the charger, and the BT lite doesn't come on. Same as before - what did the lady do to get it to work this afternoon?!!?