Powered up speaker, no voice prompts, no music.
1. Connected to power and fully charged turned on, no voice prompts, no music.
2. Reset by pressing function button 10 secs until lights start flashing - same as 1
3. Updated firm ware - same as 1
Using function button starts paly and pauses
Anything else I can do??
Thanks for posting! I am very sorry to hear that you are having this issue, however I would love to help.
I have a few questions I would like to ask to get a better understanding of your issue:
Hector B - Community Support
Thanks for posting and updating me on this issue. I would like to recommend performing a product reset on the device.
This can be done via:
I would also like to clear the pairing list on the speaker and reconnect the devices to the speaker. This can be done by:
Followed your instructions, but no prompts were heard.
But battery indicator went red, although was fully charged last night, plugged into power and indicates fully charged. Paired my iPad this time no sound out of the speaker but controls of the multi function button playing and pausing.
Can you please confirm for us is this red LED light flashing or a still red light?
If the light is flashing this would indicate a battery error.
OK so press multifunction button until three lights flash
Turn on speaker
Press Blutooth button for15 seconds
Release blutooth button, bliue light flashes slowly for about 30 seconds
Red light is lit for 1 - 2 seconds
No voice prompts
Thank you very much for confirming this.
In this case, I would recommend you call your local Bose Customer Support who will be happy to discuss what options are available to you at this time to fix your speaker. If you would please follow THIS LINK, select your region and scroll down to "Contact Us". There you will find the appropriate contact information and an agent there will be more than happy to assist you.