The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.
Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.
Thank you to all who have contributed and benefited from interacting in our Community. We look forward to continuing to serve you online.
Sep 21, 2019
Are you serious, or it is only a joke? After THIS experience?
If Bose will not fix this , I will NEVER buy anything from them and I will recommend to all people to do the same.. Avoid from BOSE..
And because this is for me really serious trouble, I am decided to send my one piece to audio lab for measuring, I will buy one old for comparement and take an lawyer.. Bose or reseler will pay for it at the end. It is about principles..
My Revolve Plus was 6 months out of warranty but I took it back to the store I purchased from (JB Hi-Fi Tweed Heads Australia)
After listening to my story today and showing them some of these post's they kindly replaced my speaker (out of warranty) with a brand new one, no questions asked.
Now that is SERVICE, something Bose could learn from.
Once more the sound and volume is where it should be, rich, punchy with great bass and NOT connected to 'Bose Connect app' which has been deleted from my phone so
no more forced firmware updates.
I hope you all have similar luck with your retailer's seeing as Bose won't come to the party.
Aug 23, 2019
Can anyone else confirm if they have tried this? Mine is still under warranty, only 6 months old. If that's the case i'll take it back to JB Hi Fi tomorrow. I have the box and everything.
Nov 21, 2019
Even if you have the app installed, and it automatically prepared the update, you still need to click the update to change the firmware. It does not update firmware automatically. On other note, I updated mine to the latest, they sound ok to me, at least I’m content.
Where are the Bose engineers who have eaten wisdom at the universities with a spoon and are collecting a lot of money, please help us and give us back the old Good Sound...so do something for your money....
So folks.. I couldn't stand it and I sold revolve, with little dirty conscience.. But with waranty and for good price.
Bose Never more .. This is **bleep**up like apple do to their customers and it is unfair to loyal fans.. Bye and good luck..