Re: Soundlink Revolve Party Mode Pairing Problem
@Graham WrightWe were both typing at the same time and your last response is TOTALLY congruent with my reponse. Support can not fix your problem. It requires a firmware change. Unless the programmers have your exact configuration with Windows 10, there is no guarantee even if they recreated your scenario that their fix will have any impact on your scenario. And those engineers (like with any tech company) do not deal directly with customers as say Dell and H-P would. So even in the best scenario where they want to make a fix and do so and then you wait for all the fixes to be put together and in some number of months the firmware fix does come out, you may still have a Party mode issue. Or they fix it for your scenario and along the way Microsoft issues some Windows updates or your BT vendor updates its drivers and the fix no longer works when the Bose firmware is updated.
And this is our 'best case' scenario. Bose knows all this as well. As some manager in development has to make a decision whether to assign resources to address the issue.....
What you say "that the developers are not up to solving this rather basic issue" could be the lack of communication between us customers and Bose developers: (a) they don't view it as 'basic" and/or (b) it is viewed as a multiple 'isolated' issue and not a single "global" issue (hope you understand the difference between these two).