I just bought a soundlink revolve a few days ago. I was happy with the product.
Today I connected it to my laptop and ran firmware update to the latest one (1.5?). The existing firmware was 1.0.7. Firmware update seemed started successfully but in the middle I got the following error message:
Hmm... we lost connection to your product. Try unplugging your product then plugging it back in.
Thank you for writing in, and sorry to hear that this is happening, especially so soon! I appreciate the troubleshooting you have done already, let's take a look at few other things.
To confirm, the speaker will not power back on? And have you tried different USB cables and ports?
Let's also try resetting the speaker:
Can you check back with me when you get the chance?
Thank you again,
Mohsin - Community Support
> To confirm, the speaker will not power back on? And have you tried different USB cables and ports?
> Let's also try resetting the speaker:
Correct. The speacker does not power back on. I tried a different USB cable, which I know is working, and confirmed the speaker did not power back on. I also followed the three steps but it did not power back on...