Soundlink Revolve is not charging.

Silent Starter

Soundlink Revolve is not charging.

Hello!
I bought a used Soundlink Revolve, and it does not charge.
The seller did not say a problem.
I tried various methods that are described here, but nothing helps.
The firmware 1.1.8, production date April 30, 2017, the reset does not help.
When connected to a charger, the indicator flashes, but there is no charge.
Thank you.
Sincerely, Vital.

3 REPLIES 3
Moderator

Re: Soundlink Revolve is not charging.

Hi Vital-i ,

 

Thanks for taking all of the troubleshooting steps - you've done a lot and it's very helpful.  It seems like it's time to reach out to Bose customer support where you can discuss your available options.  When you speak with support they will ask you to provide the serial number which is located on the bottom of the speaker.

 

Thanks,

Shiloh_C

Silent Starter

Re: Soundlink Revolve is not charging.

Hello!
I gave the speaker to the service center of Bose. They said that you need to replace stub.
It is necessary to wait a few weeks for the replacement part. I'm very upset that I did not have time to use the speaker, and I need to pay for repairs.

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Friendly Fanatic

Re: Soundlink Revolve is not charging.

I had the same problem on both my Soundlink Revolve.  It would go down to blinking red, but then refuse to charge.  This appears to be one of the issues:

 

I was using a Samsung phone power adaptor to charge the Bose.  DO NOT USE ANY POWER ADAPTOR EXCEPT FOR BOSE.  They are not compatible.  The Samsung has a "fast charge mode" by increasing the voltage to 9V momentarily to test to see if the receiving device can handle 9V.  Samsung phones with this feature, can be charged fast at 9V (instead of the normal 5V).  When Bose Revolve detects that momentary 9V, it shuts itself down, and refuses to accept a charge, even though the Samsung adaptor is back at 5V.  So use its original wall power adaptor by Bose.