Lt5guy
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Nov 30, 2017

Soundlink color battery goes dead when turned off

Does anyone know why the Soundlink Color battery goes dead even when it’s turned off ?  I have 2 of them and they both go dead after being charged and turned off. They will charge back up when plugged in, but will be dead when I go to turn them on after a week or two. 

4 REPLIES 4
Xyz987
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Oct 18, 2017

Re: Soundlink color battery goes dead when turned off

Sounds like the batteries are bad and will not hold a charge.

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Aug 25, 2017

Re: Soundlink color battery goes dead when turned off

Hey Lt5guy!

 

Thank you for reaching out to the community! I'd agree with @Xyz987 that it sounds like there could be an issue with the speakers' batteries.  I'd suggest giving customer support a call here to discuss the issue and see what your options may be here.  Just select your country and scroll down to where you see "contact us". Keep us posted?

 

I hope that you have a wonderful day,

Shiloh_C 

hmalina
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Dec 4, 2017

Re: Soundlink color battery goes dead when turned off

I have the exact same issue.  )-:

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Aug 25, 2017

Re: Soundlink color battery goes dead when turned off

Hey there hmalina!

 

Thanks for joining the conversation and I'm so sorry that you're experiencing the same issue! I'd recommend using the link in my post above to reach out to customer support.

 

Let me know how it goes?

 

Warmly,

Shiloh_C