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zquwen
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Oct 7, 2017

Soundlink mini 2 firmware update useless still not powering on

My SLM2 has a flashing red light and I did firmware update version 1.1.4. Did the resetting as well but still speaker is not charging. How do I fix this? Haven't been able to use my speaker for weeks.

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Re: Soundlink mini 2 firmware update useless still not powering on

Hi zquwen,

 

To confirm here, when you performed the reset, did you press and hold the power button for 10 seconds until the system turned off? Have you tried to bypass the charging cradle by plugging in a USB cable directly to the speaker? Also, have you tried multiple electrical sockets?

 

If you have tried all of the above, it sounds like the system would need service. I would recommend contacting your local support center. If you go to our global page HERE, you can select your country, then scroll down to the bottom of the page and click "Contact Us". This should provide you with the phone number, email, and chat services for your country.

 

Thank you,

-Michael