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Jonelson
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May 9, 2018

Soundlink mini will not pair to iPhone 8 or iPad Mini

My soundlink mini worked beautifully with my iPhone 6, but will not pair to new iPhone 8 or my new ipad.  Neither product can find the soundlink device in the Bluetooth settings, it just keeps spinning.

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Dec 15, 2016

Re: Soundlink mini will not pair to iPhone 8 or iPad Mini

Hello Jonelson!

 

Thank you for writing in. Sorry to hear that you ran into trouble pairing with your other devices. Let's try a few things to see if it will help. 

 

Can you start by removing the speaker from all your other devices, and clear the Bluetooth pairing list from the speaker?  Then, can you also perform a system reset on the speaker as well? 

 

To clear the Bluetooth pairing list:

  • Make sure the system is on
  • Press and hold the Bluetooth button for approximately 10 seconds
  • The system will emit a 'bee-boop' tone, indicating that the stored pairing list has been cleared. The button can be released.

 

To reset the speaker

  • Reset the SoundLink by pressing and holding the Mute button for approximately 10 seconds

After you have done so, can you try pairing with just your iPhone 8? 

 

I appreciate you for trying these steps, and please do let me know your findings when you get the chance.

 

Thank you again,

 

 

Mohsin - Community Support

 

 

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jennif13
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Jul 31, 2018

Re: Soundlink mini will not pair to iPhone 8 or iPad Mini

I have the iPhone X and my phone will not connect to my Soundlink Mini either. I did your steps and it is not discovered by my iPhone. I tried to hook it up to my computer to see if there was a software update, but no luck. Do you have any suggestions on getting this to work?

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Mar 15, 2018

Re: Soundlink mini will not pair to iPhone 8 or iPad Mini

Hi jennif13

 

Thanks for writing in!  

 

When you cleared the memory on the SoundLink Mini, did you also go into the settings of your iPhone and forget the speaker from the Bluetooth list?  Once the speaker is in pairing mode, you may need to turn Bluetooth off and on again to refresh the Bluetooth list.

 

Let us know how it goes!

 

Warm Regards,

Tony A 

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jennif13
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Jul 31, 2018

Re: Soundlink mini will not pair to iPhone 8 or iPad Mini

I did try that, with no success. 

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Mar 15, 2018

Re: Soundlink mini will not pair to iPhone 8 or iPad Mini

Hi jennif13

 

Thanks for getting back to us.  Is the Bluetooth indicator on the speaker blinking blue while trying to pair with the iPhone X?  Also, have you been able to see if another mobile device can recognize the speaker as well?

 

Warm Regards,

Tony A 

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cindybaglietto@gmail.com
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Nov 4, 2018

Re: Soundlink mini will not pair to iPhone 8 or iPad Mini

I have tried all of the steps above and my  Iphone8+ will still not pair with my Soundlinx Mini.  I even powered off and on my Iphone.

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Dec 15, 2016

Re: Soundlink mini will not pair to iPhone 8 or iPad Mini

Hi Cindy,

 

Thanks for reaching out to the community. I would be happy to help you get your speaker paired. Could I ask a few questions to gather more information? 

 

  • Can you pair your speaker with another mobile device for troubleshooting?
  • Will another Bluetooth device pair to your iPhone 8?

Sorry for the questions, just trying to gather as much information I can to assist.

 

Regards,

 

Tony G - Community Support

 

 

 

 

 

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jfurch
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Jan 3, 2019

Re: Soundlink mini will not pair to iPhone 8 or iPad Mini

I too have an iPhone XS and cannot connect to my Soundlink Mini

I just recently upgraded from an iPhone 6 which was connecting perfectly well last week, and now it does not.

 

I have reset the bluetooth on both the speaker & phone, with no success

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Dec 15, 2016

Re: Soundlink mini will not pair to iPhone 8 or iPad Mini

Hi jfurch,

 

Thanks for posting. Could I ask, are you able to pair another Bluetooth device with your iPhone for troubleshooting? Sorry to ask, just trying to figure out where the fault may lie.

 

Regards,

 

Tony G - Community Support