Hey Patrick Cosgrove,
Thanks for writing in. We can definitely help you with that. Can you confirm that you tried bypassing the charging cradle and directly connecting to the speaker?
Let us know
Hi Patrick Cosgrove,
Thanks for the update and we appreciate that you tried out the troubleshooting steps. It does sound like the speaker could defective and recommend that you reach out to your local Bose Support to discuss exchange options. Here is a link to get contact info if you need it.
Let us know how everything goes