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Oct 29, 2018

Soundtouch Color 2 - Charging?

Is it supposed to light up at all while charging?  This unit is brand new, out of the box.  I plugged it in two days ago when I brought it home from the store.  I checked the battery tonight when I turned it on and the voice prompt says "battery medium".  The App says that says that it's at 40%.


I've changed cords, chargers and even plugged it into my laptop.  I've reset it several times and it does not appear to be charging.  There are no lights on at all while it's plugged in to indicate that it's charging.









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Dec 5, 2016

Re: Soundtouch Color 2 - Charging?

Hi KV,


Thanks for the post, and welcome to the community.


Just to confirm, are the other chargers you're using at least 5V, 1 amp?  I'd like to make sure the speaker is receiving adequate power.


No matter the answer to the previous question, I would recommend returning it to the point of sale and exchanging it for a new unit.  It sounds like there may be an issue with the system.


Please let us know if you have any other questions.


Best Regards,

Brandon - Community Support