Thank you for reaching out to us and welcome to the community.
I am sorry to hear you are experiencing some issues however in order to provide you assistance I would like to know:
Please let me know
Thanks for confirming. The SoundLink Revolve supports Hands-Free Profile (HFP) and as such, any application using this to communicate data to the speaker should be supported.
What Android version are you running? This sounds similar to a comparable thread HERE, whereby a customer was using Android 9.0 with the phone disconnecting from the speaker, although they were using a different device - a Google Pixel XL. Similar customer issues can be noted on the Android forums HERE, and some had success adjusting the AVRCP version from 1.4 to 1.3 under developer options for Bluetooth on their Android device. Have you tried using any other devices such as a phone or tablet to compare results?
Jun 15, 2018
> Personally I would expect Bose to be finding the bug themselves, communicating to customers, and tracking a resolution. But maybe I'm expecting too much?
I am a customer like you and I have been hanging out here since last Fall. This is what I 'know' since then (IMHO)
1. This is a customer-centered forum. The admin are useful in making some basic suggestions but as you can see, the suggestions are often a limited number of troubleshooting templates.
2. The admins do occasionally pass our information up the line but we have no idea what ever happens after that - there is no feedback loop at all
3. The admins are limited to what they can and can not say
4. We have no idea if any other Bose employee has ever lurked silently in this forum other than the admins.
5. The admins have never said here anything about what was accepted for future firmware inclusion or product modifications. You will not know anything about changes until a firmware change announcement is made. And even then, you may not find out about all the changes - just some of the changes.
For example, in the other forum - customers have been complaining since 2017 about the QC35i headphones not turning off even with the switch off. Bose recognized the situation throughout 2018. I was told personally by the admins back in Nov., 2018 that engineering was testing. The 'issue' impacts 100s if not thousands or more of the units. It is a major impact. And yet 6 months later, we have not heard a thing - not even that Bose testing has determined it is a defect/hardware issue. Our own users/customers back December tested and discovered beyond a responable doubt it was a hardware problem with shifting contacts in the on/off switch. And yet, here we are 5 months later without a peep from Bose.
So yes - what you ask for is what we all would wish for in terms of an effective customer loop with a manufacturer. But the reality is that there is no communication, not at least here.